COVID-19 Changes for Closing
To Our Valued Customers:
Companies are taking important steps to ensure the safety and wellbeing of both customers and employees while we face this current outbreak of COVID-19. Abstracts & Titles, Inc. has been working diligently to streamline our operations with this goal in mind. Therefore, until further notice, our buildings are no longer open to the public. While we have staff on site, our offices will be locked during normal operations. We will be available by email or by phone for any questions or concerns you may have about your current order/transaction. If you have documents or earnest money to drop off, each office has a mail slot available for your use.
What does this mean for closings? We are still working on our normal appointments, but our closing procedure has drastically changed. Abstracts & Titles, Inc. would like to make you aware of these important changes before your appointment.
1) Abstracts & Titles, Inc. is able to send all your documents to you electronically prior to your appointment for your review.
2) When you arrive at our office, please remain in your car. Call the office to let them know you have arrived.
(COLLINSVILLE OFFICE 618-346-8009)
(GLEN CARBON OFFICE 618-659-0190)
Let the employee know your vehicle make, model, color, and license plate, if possible. Also let the closer know where you are parked if it is not directly in front of the building.
3) Present your driver’s license to the closer to verify your identity.
4) All documents (including those requiring a notary) will be delivered to the signer on a clipboard to sign while you remain in your car.
5) Once you have signed all your documents, your closer will let you know when you are free to leave.
In the upcoming weeks, please be patient as we adapt to these new procedures. We also ask that if you are sick or have any symptoms similar to COVID-19 (dry cough, fever, unusual aches and pains, strong headache, shortness of breath) please call your closer or realtor immediately. DO NOT come to your appointment.
Please be aware that our normal business operations are subject to change and we will make every effort to update you as soon as possible. As always, we appreciate your business and promise to serve you to the best of our ability during this tumultuous time.
On a final note, in normal circumstances, the sale or purchase of a house can be a stressful time. We understand this stress has only increased with this heightened environment for all parties involved. If we all work together, we can make sure your transaction is finalized as efficiently and safely as possible.
Sincerely,
The Staff at Abstracts & Titles, Inc.